The government-owned State Bank of India has been around for 200 years. It’s incumbency guaranteed it a market share of around 35 percent, until the middle of the last decade when their dominance halved in the space of just two years. The turnaround was just as spectacular. By 2010 it had returned to its previous market […]
It’s difficult to imagine that we could pick up any management practices from the horrific spate of bombings that took place in Mumbai on the 26th November 2008. Yet, true heroes emerge in the face of disaster. Amongst them, were the staff at the Taj Palace Hotel. The hotel saw six explosions. The staff were […]
Change management has been the buzz word for quite some time. Any change management initiatives are typically hard and painful as people resist change. Ever wonder why? I think it is because of the context from which we operate change management. The fundamental view seems to be that change is required because something is incomplete. […]
